Live or recorded phone calls? Conversation in an environment full of microphones? The huge amount of information from our customers is accumulated using these methods. One may wonder what kind of information can be gained from these conversations and how extra profit is achieved from all this.
Stress or haste? Disappointment or lack of information? Anger or despair? With the gathering of these and other important information embedded in the phone calls it is not only possible to earn extra profits, but the level of effectiveness of the business can also be increased in several ways.
The key to the success of the service provider companies is customer retention and the increase of the level of satisfaction of the existing users. The goal of our unique voice mining solutions is to increase the level of satisfaction of our customers’ clients through our artificial intelligence solutions.